Thank you for booking a Tropic Breeze holiday. We hope that you will enjoy a fantastic break and that the following notes & tips will help you to make the most of your holiday. If you have any questions or concerns, please don’t hesitate to contact us.
Check your passport now. We recommend that your passport should be valid for a period of 6 months after your scheduled return although this is not a legal requirement. Remember that children need their own passport. Passengers must carry a machine-readable passport; those travelling on non-machine-readable passports will not be accepted for entry into and transit through the Seychelles. If you do not hold a full British passport it is essential that you check if you need a visa with the relevant consulate.
Your tickets will be sent as soon as we receive them from the airline. Tickets are not issued until about 2 weeks prior to departure in case there are any last minute changes to the schedule. We will post them immediately by first class mail to the address of the party leader on the booking form.
Please check the attached confirmation invoice and remember to check your tickets as soon as they arrive. Contact us immediately in the unlikely event that there is a mistake. The surname and first initial or first name will be as advised on your booking form and must be the same as they appear on your passport. Also check the departure time and airport terminal of all flights – occasionally this will vary from the confirmation invoice.
We recommend that you photocopy your tickets, insurance certificate and passports and keep this copy separately in your luggage/hand luggage. If you are unlucky enough to lose any of these documents, this could save you a lot of time.
Whilst at the time of writing there are no mandatory jabs, there are a number of vaccinations that are recommended. We strongly suggest that you check now with your GP, as most vaccinations need to be administered at least 4 weeks before departure (some require several boosters). There have been cases of Dengue Fever in the Seychelles, please speak to your GP if you are concerned about this. There have also been reported cases of Chikungunya disease. Chikungunya symptoms include sudden onset of flu like illness with fever, muscle pain, headache and a rash, it can also cause joint pain for several months. The mosquitos that spread chikungunya bite in the day. To minimise the risk of being bitten, use insect repellents, wear appropriate clothing and mosquito nets where provided.
US dollars & Euros are accepted everywhere but expect to be given change in the local currency, Seychelles Rupees. There are about 17 Rupees to £1. We suggest you take Euro cash, but not more than the limit on your insurance policy. There are ATM’s and cash will be in Rupees, but you can charge everything to your room (except perhaps for incidentals at the shop) and pay at the end of your holiday. Some places will pass on bank charges of 3% for using a credit card. Travellers cheques are no longer accepted. All major credit cards are widely accepted.
Most people pack more than they will wear on the basis that it’s better to be safe than sorry! Excess baggage on the inter-island flights may be carried, subject to there being sufficient space available, but you will be charged.
Dress in the Seychelles is generally very informal. Most people change for dinner, but casual wear is still very much the order of the day.
Most holiday items, such as sun cream, etc are widely available, but you may not be able to purchase your favourite brand.
Electrical - Most hotels run off the UK240 volts style plugs although some may offer European sockets.
Flights to the Seychelles usually last at least 10½ hours direct and 12-13 hours if indirect. Seychelles time is 4 hours ahead of GMT, (3 hours in our summertime). Outbound flights are normally overnight; return (inbound) flights are usually daytime, arriving back into the UK in the evening. You will therefore be arriving back into the UK about 1800 UK time.
Recent press reports have highlighted the dangers of sitting still on aircraft for long periods, which can cause blot clots (Deep Vein Thrombosis). If you are worried about this, you are advised to consult your GP.
You will feel the heat and humidity. It is a good idea to save a bottle of water on the plane, which will be very welcome whilst you are queuing to clear immigration. Once through immigration, your bags may be scanned.
Once you are through customs, you will be met by our representative from Creole Travel, who are our ground handlers in the Seychelles. They will take you to your vehicle for transfer to your hotel in Mahé or the domestic flight terminal if you are staying on one of the other islands. If you cannot find the representative, go to the Creole desk in the arrival’s hall.
Creole’s customer service no is +248 4 297087 or +248 4 297121.
Your hotel room will have been booked for you at the time you made your booking with us and any special requests such as for specific rooms, twin beds etc will have been sent to the hotel. Whilst the hotel will do its utmost to accommodate these requests, these requests are not guaranteed.
Most Seychellois are charming, laid back people who give tourists a very warm welcome and enjoy talking about their home.
Please be discreet! Topless sunbathing is illegal on all the islands, and this is enforced on some islands.
There is a zero-tolerance policy to recreational drug use. Some international flights to the Seychelles include a stop in the UAE. If you’re entering the country with medication that the UAE classes as narcotic, psychotropic, controlled or semi-controlled, approval is needed from the UAE authorities. If you’re travelling in transit through a UAE airport and do not intend on entering the country, you’re not required to go through this approval process.
For more information on controlled medicines and obtaining permission, contact the UAE Ministry of Health directly by emailing [email protected] or calling +971 2 652 0500. If you arrive in the UAE without this permission and the required documentation, the medication will not be allowed into the UAE and you may be prosecuted under UAE law.
It is customary to tip your room boy and waiter at the end of your stay. Any meals, drinks or extras that you have charged to your room will be subject to a service charge of 10%, which is distributed to the staff. In some resorts payments by credit card will be subject to a 3% surcharge.
There are many excursions available and your hotel manager will have full details. Always check that your insurance covers you for the intended activity. If you have an accident and you are not covered you would have to meet all the medical, repatriation and other costs yourself. In particular this applies to waterskiing, parasailing, kiteboarding and scuba diving which are generally not included in a standard holiday insurance policy.
None of the hotels that we feature employs a pool attendant or lifeguard, so never permit your children to swim in a hotel pool without adult supervision. Remember, always check the depth of a pool before entering it and never dive into a pool unless you are absolutely certain it is sufficiently deep. When swimming or snorkelling in the sea, always check local conditions. There are many dangerous currents and uneven seabed’s in the Seychelles and there are no warning signs or lifeguards. Never stand on coral or break off a bit as a souvenir.
Many tiles in bedrooms, bathrooms, pool surrounds, and public areas may become very slippery when wet.
In a tropical environment you are much closer to the sun than in Mediterranean latitudes. It is extremely easy to get seriously burnt. Exercise extreme caution and wear a sunhat. Similarly, dehydration is a common problem, drink plenty of water! Please also note that some islands do not allow certain sun creams, for example, Riemann P20 should not be used as its ingredients are damaging to coral.
If your flights do require reconfirmation, our agents, Creole Travel, will collect your tickets upon arrival and reconfirm flights on your behalf, returning your tickets to you at departure. This is normal practice in Mahé when flights require reconfirmation.
We are represented in the Seychelles by Creole Travel who will do their utmost to resolve any issues you may have. Their 24-hour telephone number is +248 2 520999 (Mahé) or +248 2 520900 (Praslin).
If you have an emergency which cannot be dealt with locally and is out of normal UK office hours, please call one of our emergency mobile numbers, +44 7966 583 555 or +44 7966 500 684.
Creole Travel will look after you and will liaise with the airlines to ensure you are rebooked on the earliest available flight.
Report the loss to the airline together with the name of the hotel. Your luggage will usually arrive on the next flight and will be delivered to you.
Check the wording of your travel insurance policy and follow the instructions. For minor accidents and injuries, it is often sufficient to obtain a receipt for the treatment and make a claim on your return to the UK.
The tickets included in our package are only valid for travel on the appropriate day. Airlines will do their best to accommodate passengers at short notice in compassionate circumstances. Ring Creole Travel or contact us by email or telephone and we will do our best to obtain seats for you.
We hope that you will have a superb holiday. If there is anything else that you would like to have known in advance please let us know so that we can update these notes. We would be very pleased to hear from you on your return and learn how your holiday went and anything that we could do to improve our service.
MAF revised 14th January 2020